We are proud to be able to say that this year we have had a quality management system based on the ISO 9001 standard for 20 years. As is widely known, this standard is based on the seven principles of quality management:

The well-known principles of the standard underline our own principles:
  • Customer orientation: our customers come first. Our processes reflect this: fast reaction times, reliable agreements and responsible handling of customer requirements.
  • Leadership: mt-g's Management actively supports quality management and exchanges views with those responsible for quality on a weekly basis.
  • People: for us, practised quality includes personnel, qualification and training management within an integrated system.
  • Processes: our processes are the result of 20 years of project and translation management. We pool our best experiences and standardise them to a common and successful approach to working within a modern and efficient system.
  • Improvements: we are our strictest critics and do not shy away from changing things where necessary. This is based on systematic feedback from customers and employees.
  • Fact-based decision making: although translation is a human service, there is a whole range of measurable performance indicators to guide quality measures, from monitoring punctuality to translation evaluation according to known models through to the analysis of TM profitability.
  • Relationship management: we firmly believe that both employees and translators require a dedicated framework to deliver their best results. We invest considerable resources to achieve this.

Since its introduction, our management system has been put through its paces again and again - and not only by our Certification Body, the DQS. Above all, our customers regularly assess us and are always enthusiastic about our specialised and engaging approach.

Your contact
Samuel Aubin
Member of Management
Prokurist Quality & Compliance
Head of Quality Management
Unsere Qualitätsstandards sind durch die tiefe Spezialisierung und
fortwährende Prozessoptimierung auf einem außergewöhnlich hohen Niveau.